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FAQ & Help

Where is my order?

Your order has a tracking number that can be traced by the selected shipping company (TIPSA, UPS, ...). This will appear in your shipping confirmation email. If you have any questions, please go to our CONTACT page.

Shipping (times, costs, etc)

You can find our shipping policy here. If you have any questions, please go to our CONTACT page.

Will you restock?

Most of our items are made with dead stock fabrics, which means once they are gone, there will be no restock. Nonetheless, if there are any restocks we will notify you via our SOCIALS!

Changes & Returns

You can find our change and return policy here. If you have any questions, please go to our CONTACT page.

DISCLAIMER

There are NO CHANGES or RETURNS on any items featuring ORGANZA in them!!! And there will be no returns on any purchases of the DÉLICE DRESS (Poire or Chocolat), since it is tailored to an specific length that the costumer chooses!!!

ON DEMAND vs. IN STOCK

We are not a fast fashion brand but we do manufacture small stock runs of products that are sold frequently to speed up waiting times. However, some of our products have to be made after you request them, therefore they take longer to ship (about 5 to 15 days)! If your order contains both "in stock" and "on demand" products, the shipping times will be those of "on demand".