Purchase conditions
Purchase Conditions
1. Introduction
This document outlines the terms and conditions governing the use of this website and the purchase of products from it (hereinafter the «Conditions»).
Please read these Conditions carefully before using this website. By accessing this site or placing an order through it, you agree to be bound by these Conditions. If you do not agree with all the Conditions, you should not use this site.
These Conditions may be modified. It is your responsibility to read them regularly, as the Conditions in force at the time of use of the site or execution of the Agreement (as defined below) will be the applicable ones.
2. Use of Our Website
By using this website and placing orders through it, you agree:
- To use this website only to make legitimate inquiries or orders.
- Not to place any false or fraudulent orders. If we can reasonably consider that an order is false or fraudulent, we are entitled to cancel it and inform the relevant authorities.
- To provide us with your correct email address, postal address, and/or other contact details. You agree that we may use this information to contact you if necessary.
If you do not provide us with all the required information, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into agreements.
3. Service Availability
Items offered through this website are available for worldwide shipping.
4. Execution of the Agreement
The information in these Conditions and the details on this website do not constitute an offer for sale but an invitation to treat. No contract will exist between you and us concerning any product until your order has been expressly accepted by us. If we do not accept your offer and have already charged your account, the amount will be refunded in full.
To place an order, you must follow the online purchasing procedure and click on «Authorize payment.» Shortly thereafter, you will receive an email acknowledging receipt of your order (the «Order Confirmation»). This does not mean that your order has been accepted, as it is an offer you make to us to buy one or more products. All orders are subject to our acceptance, which will be confirmed via an email indicating that the product has been dispatched (the «Shipping Confirmation»). The contract for the purchase of a product (the «Agreement») will only be formed when we send you the Shipping Confirmation.
The Agreement will only cover those products listed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order until confirmed in a separate Shipping Confirmation.
5. Availability of Products
All orders are subject to product availability. If supply difficulties occur, or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order. If you do not wish to order the substitute products, we will refund any amounts you may have paid.
6. Refusal to Process an Order
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content. Although we will make our best efforts to process all orders, exceptional circumstances may arise that force us to refuse processing an order after sending the Order Confirmation. We reserve the right to do so at any time, at our sole discretion, and we will not be liable to you or any third party for withdrawing any product from this website, removing or modifying any material or content, or for not processing an order after sending the Order Confirmation.
7. Shipping and Delivery
We ship worldwide using TIPSA (within Spain) and DHL (internationally).
Items will be shipped to the delivery address provided by the client when placing the order.
Once the order has been dispatched from our warehouse, an email will be sent to the client to notify them of the shipment. The order will be sent to the delivery address indicated by the client in the registration form. It is important for the client to ensure that the address details are correct, as these cannot be modified. «Arlie» cannot be held liable for lost orders due to incorrect or incomplete information provided by the client.
The client can track their order’s progress. Arlie’s liability for the items ends once the order has been delivered.
Shipping prices do not include local import taxes, which may apply to shipments outside the European Union. These charges are the recipient’s responsibility. We regret that we have no control over these charges and cannot predict their amount, as customs policies and import duties vary from country to country.
The customer assumes full responsibility for all postal charges, return shipment costs, customs fees, and handling charges if they refuse to accept a parcel due to import duties or taxes.
8. Delivery Failure
If delivery of your parcel becomes impossible after two attempts, we will try to find a safe place to leave it. We will also leave a note explaining where your parcel is and how to pick it up. If you will not be at the delivery location at the agreed time, please contact us to arrange another delivery date.
If 15 days after your parcel is available for delivery it has not been delivered for reasons not attributable to us, we will understand that you wish to cancel the Agreement and it will be terminated. Following termination, we will refund any payments made for such products as soon as possible and within a maximum of 30 days from the date we deem the Agreement terminated. We will be authorized to charge you the transportation costs arising from the shipping and termination costs.
9. Passing of product ownership and risk
You will bear all risks associated with the products from the moment of delivery. You will own the products once we have received full payment for all amounts due, including shipping costs, or upon delivery, if this occurs at a later time.
10. Price and payment
The prices of the products will be those quoted on our website, except in cases of obvious error. Although we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we cannot contact you, the order will be considered cancelled, and you will receive a full refund.
We are not obliged to supply any product at an incorrect lower price (even after sending a shipping confirmation) if the pricing error is obvious and could have been reasonably recognized by you as incorrect.
Prices may change at any time, but (except as stated above) changes will not affect orders for which we have already sent a shipping confirmation.
Once you have finished shopping, all the items you wish to purchase will be added to your cart, and the next step will be to process and pay for your order.
You can pay using Visa and MasterCard. To minimize unauthorized access risks, your credit card data will be encrypted. Once we receive your order, we will request a pre-authorization on your card to ensure there are sufficient funds to complete the transaction. The charge to your card will be made at the time your order leaves our warehouse.
11. Return & exchange policy
11.1. Right to cancel
Upon receiving your order, you have 15 days to return it. The right to cancel will apply if the returned items are in the same condition as when received, with the complete original packaging, tags, labels, and any other accessories. Any Arlie product returned as faulty, damaged, dirty, used, or deteriorated will not be refunded and will be available to the client for return shipping to the original address.
If the conditions (regarding timeframe, communication, and product condition) are met, there will be a total refund within a maximum of 30 days.
11.2. Return of faulty products
If you believe the item you received does not comply with the contract conditions, contact us with the item’s details and visible damage at hello@arliebrand.com.
12. Liability and disclaimer
Unless otherwise expressly provided in these Conditions, our liability for any product purchased on our website is strictly limited to the purchase price of that product. However, our liability will not be excluded or limited in the following cases:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Any other situation in which it would be illegal or unlawful for us to exclude or limit our liability.
Notwithstanding the preceding paragraph and to the extent permitted by law, we will not be liable for the following losses, regardless of their origin:
- Loss of income or sales;
- Loss of business;
- Loss of profits or contracts;
- Loss of anticipated savings;
- Loss of data;
- Loss of management time or office hours.
This is a free-access website, and due to potential errors in the storage and transmission of digital information, we cannot guarantee the accuracy and security of information transmitted or obtained through this website unless otherwise stated.
All product descriptions, information, and materials on this website are provided «as is» without any warranties, express or implied.
To the extent permitted by law, we exclude all warranties except those that cannot be excluded under consumer law.
These provisions will not affect your statutory rights as a consumer or your right to cancel the Agreement.
13. Resale and distribution
This shopping channel is restricted to consumers or final recipients of our products. Any professional activity of resale, agency, or distribution of our products is prohibited.
14. Written Communications
Applicable laws require some of the information or communications we send to you to be in writing. By using this site, you agree that most of these communications will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we send you electronically comply with the legal requirement that such communications be in writing.
15. Notices
In accordance with the provisions of clause 19 above and unless otherwise stated, we may send you notices either by email or to the address provided by you when placing an order.
Notifications shall be deemed properly made and received at the moment we post them on our website, 24 hours after sending an email, or three days after the posting date of any letter. To demonstrate that a notification has been served, it shall suffice to prove, in the case of a letter, that it contained the correct address, was properly submitted to the post office or deposited in a post box, and in the case of emails, that it was sent to the email address specified by the addressee.
16. Assignment of rights and obligations
The Agreement is binding on both parties, you and us, and on our respective successors, assigns, and beneficiaries.
You may not transfer, assign, encumber, or otherwise dispose of an Agreement or any of your rights or obligations arising under it without our prior written consent.
We may transfer, assign, encumber, subcontract, or otherwise dispose of an Agreement or any of our rights or obligations under it at any time during the term of the Agreement. For the avoidance of doubt, such transfers, assignments, encumbrances, or other disposals shall not affect any rights (if any) you have as a consumer under the law, nor shall they diminish or limit the warranties, express or implied, that we may have provided.
17. Events beyond our control
We shall not be liable for any failure or delay in the performance of our obligations under an Agreement caused by events beyond our reasonable control («Force Majeure Event»). Force Majeure Events shall include any act, event, failure, omission, or accident beyond our reasonable control, including but not limited to:
– Strikes, lockouts, or other industrial actions.
– Civil commotions, riots, invasions, terrorist attacks, or threats.
– War (whether declared or not) or threats or preparations for war.
– Fire, explosion, storm, flood, earthquake, subsidence of land, epidemics, or other natural disasters.
– Inability to use trains, ships, aircraft, motorized transport, or other means of public or private transportation.
– Inability to use public or private telecommunications networks.
– Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
– Strikes, failures, or accidents in maritime, river, or postal transport or other types of transportation.
Our obligations under the Agreement shall be suspended during the period in which the Force Majeure Event continues, and we shall be granted an extension of time for performance equal to the duration of the Force Majeure Event. We shall take all reasonable steps to bring the Force Majeure Event to a close or to find a solution that allows us to fulfill our obligations under the Agreement despite the existence of the Force Majeure Event.
18. Waiver
Our failure to enforce strict compliance with any of your obligations under an Agreement or these Conditions, or our failure to exercise any of our rights or remedies under such Agreement or Conditions, shall not constitute a waiver or limitation of such rights or remedies, nor shall it relieve you from compliance with such obligations.
No waiver by us of any particular right or remedy shall constitute a waiver of other rights or remedies arising from the Agreement or these Conditions.
No waiver by us of any of these Conditions or of rights and remedies arising from the Agreement shall be effective unless expressly stated as a waiver and formalized as such, with written notice served to you in accordance with the provisions of the Notifications section above.
19. Severability
If any of these Conditions or any provision of an Agreement is found by a competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, unaffected by such declaration.
20. Entire agreement
These Conditions and any documents expressly referred to herein constitute the entire agreement between the parties regarding the subject matter of the Agreement and supersede any prior agreements, understandings, or arrangements between you and us, whether oral or written.
Both parties acknowledge that they have entered into the Agreement without reliance on any statement or promise made by the other party or implied from any statement or written document during negotiations between the parties prior to the Agreement, except as expressly set forth in these Conditions.
Neither party shall have any claim for any misrepresentation made by the other party, whether orally or in writing, prior to the date of the Agreement (other than for fraudulent misrepresentation), and the sole remedy for breach of contract shall be in accordance with the provisions of these Conditions.
21. Our right to amend these conditions
We reserve the right to amend and modify these Conditions at any time.
You shall be subject to the policies and Conditions in force at the time you use this website or place an order for products, except where required by law or governmental authority to make retroactive changes to these policies, Conditions, or Privacy Statement, in which case such amendments shall apply to previous orders placed by you.
22. Governing law and jurisdiction
The use of our website and the agreements for the purchase of products through this website shall be governed by Spanish law.
Any dispute arising from or relating to the use of the website or such agreements shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause shall affect your statutory rights under applicable law.
23. Comments ans suggestions
Your comments and suggestions are welcome. Please send us your comments and suggestions via our contact form.
TIPSA NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS («T&C»)
These T&C apply to services provided by TIPSA for the delivery of Shipments for personal use.
T&C Subject Matter:
2.1. These T&C constitute a public offer and form a consensual type Delivery and Customs Operations Agreement concerning shipments between the Shipper/Consignee, the Carrier, and the Customs Broker («Agreement»).
2.2. The Consignee of Shipments accepts the provisions of this Agreement for themselves and other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box, or by any other means of confirming their consent when ordering goods on the Shipper’s website.