Shipping and returns

 

Shipping rates and estimated delivery times (IN STOCK PRODUCTS)

SPAIN

  • Peninsula: Shipping 1-3 working days: 5,90€
  • Balearic Islands: Shipping 1-3 working days: 5,90€

CANARY ISLANDS, CEUTA AND MELILLA

  • Shipping: 2-4 working days: 5,90€
  • Note: DUA (single administrative document) is not included for shipments to the Canary Islands. Arlie is not responsible for any taxes or additional charges.

PORTUGAL

  • Shipping: 1-4 working days: 5,90€

EUROPE

France, Italy

  • Shipping: 1-4 working days: 7,90€

Germany, Belgium, Netherlands, Italy, Luxembourg, UK

  • Shipping: 2-4 working days: 9,90€

Ireland, Denmark, Austria, Finland, Greece, Sweden

  • Shipping: 2-6 working days: 9,90€

Bulgaria, Croatia, Cyprus, Chezq Republic, Estonia, Lituania, Hungary, Letonia, Malta, Poland, Eslovaquia, Eslovenia

  • Shipping: 2-7 working daysL: 9,90€

Norway, Switzerland

  • Shipping: 2-7 working days: 9,90€

INTERNATIONAL

United Arab Emirates

  • Shipping: 2-7 working days: 9,90€

EEUU, Canada

  • Shipping: 2-7 working days: 9,90€

Australia, Hong Kong, Japan, Malasia, New Zealand, Singapore, South Korea

  • Shipping: 2-7 working days: 9,90€

 

IF YOUR ORDER CONTAINS A PRODUCT THAT IS LISTED AS "ON DEMAND", IT WILL TAKE ABOUT 5 DAYS TO 3 WEEKS TO BE PRODUCED AND SHIPPED. Find out more here.

*IF YOUR COUNTRY ISN'T ON OUR SHIPPING LIST, PLEASE CONTACT US <3

Return and Exchange Policy

Once you have received your order, you have 15 days to request a return. 

In accordance with banking regulations and fraud-prevention protocols, refunds can only be processed to the original payment method used for the transaction. Refunds cannot be redirected to a different bank account or payment instrument under any circumstances.

To initiate a return, please follow these steps:

  1. Fill in this form with your order number, the reference(s) you want to send back, and the reason –> Start now
  2. Once the return is accepted, you will receive an email with the shipping address for sending back the package.

*Please note: Return shipping costs are the responsibility of the buyer. The return shipping fee will be deducted from the refund once the item has been received and its condition checked.

The product must be in perfect condition, and the original labels must be included.

If you wish to exchange for another size, you will need to make a return and place a new order.

DISCLAIMER: Please note that items featuring organza and pre-order products are not eligible for returns.We recommend consulting with us before making your purchase to receive personalized advice and ensure your choice is the right one, avoiding any inconvenience. Our goal is to provide you with the best shopping experience possible.

Delivery Failure

If delivery of your parcel becomes impossible after two attempts, we will attempt to find a safe place to leave it and will leave a note informing you of its location and pickup instructions. If you are not available at the delivery location, please contact us to arrange an alternative delivery date.

If your parcel remains undelivered 15 days after it becomes available for delivery due to reasons not attributable to us, we will assume you wish to cancel the order. In such cases:

  • We will refund the price paid for the products as soon as possible, within a maximum of 30 days from the cancellation date (with a shipping-back fee subtracted from the original import, check fees above in our Return and Exchange policy).
  • We reserve the right to charge transportation costs incurred from shipping and termination.